Do I need to arrive at the start of my scheduled session?
It is recommended that ticketholders arrive 20-30 minutes for onsite parking and at least 30-40 minutes for the off-site complimentary parking to give time for the shuttles.
What happens if I arrive late?
If you are late or experience any travel issues, please speak to one of our Visitor Experience Assistants at our exhibition upon arrival, and they will try to accommodate your booking at the next available slot. This is not guaranteed.
Can I bring animals? Are service dogs allowed?
Only service animals are permitted within the exhibition.
Is the venue accessible?
Yes. ADA Accessible parking is available behind the Main House. Guests may enter via the rear entrance, where a wheelchair-accessible ramp and lift provide access to the Great Hall. The exhibition is accessible for visitors with reduced mobility.
What is the Preservation Tour, and is it accessible?
Step inside the history of Lynnewood Hall with a guided introduction in the historic art gallery, followed by a self-guided tour of the principal family bedrooms. Along the way, discover exhibits showcasing the Widener family, the estate's remarkable history, and the ongoing preservation efforts to restore this extraordinary Gilded Age landmark. The Preservation Tour is offered four times daily at 11:00 a.m., 12:00 p.m., 2:00 p.m., and 3:00 p.m.
Accessibility: The Preservation Tour takes place on the historic second floor of Lynnewood Hall, which is accessible only by stairs. Due to the building's current preservation status, this experience is not ADA accessible. The tour is presented in its current condition as part of the ongoing effort to preserve and restore this historic estate.
Are there allergens present in the exhibition?
Yes, the exhibition features a wide variety of fresh floral displays, which may release pollen, fragrance compounds, and other plant-based allergens. Visitors with hayfever, asthma, fragrance sensitivities, or other respiratory conditions should be aware that exposure levels may be higher than in a typical environment.
Can I bring food and drinks inside the venue?
Food and beverages are not allowed inside the exhibition space.
Do you offer caretaker / support person tickets?
Visitors with disabilities may bring a companion free of charge. You can book a free Companion ticket on the ticket selector. Disabled companion tickets should only be booked alongside a paid ticket. Please note that the companion must enter the venue together with the ticket holder.
Will restrooms be available on site?
There are no toilets within the exhibition space itself. However, there will be restrooms available outside the venue in restroom trailers.
Can I take photos or record the experience?
Absolutely! Fleurs de Villes THE GILDED AGE is designed to be photographed and shared. We invite you to capture your favourite floral mannequins, share your experience on social media, and help spread the floral joy. When taking photos, please be considerate of other guests and avoid blocking displays or walkways. Professional photography equipment, tripods and commercial shoots are not permitted without prior approval.
Is there a Lost & Found?
Please ask staff at the venue if they have found your belongings. If you've already left email us at info@lynnewoodhallpreservation.org.
Is a coat check available?
No, there is no coat check available in the venue.
Is there an age requirement?
All ages are welcome! Children aged 3 years and under can visit free of charge, and children under the age of 17 need to be accompanied by adults with a valid child or youth ticket.
Will there be an audio guide?
No, this experience does not include an audio guide.